Chargebacks Should Not Be Manual

Do you log chargebacks into your accounting manually?

For some reason, even big systems still do not automate this.

Yesterday I went through this process from start to finish just to see how it actually works from the inside.

What the manual flow looked like

1. Get a chargeback from Mollie. It includes the amount, order number, and payment date.
2. Go to e-Boekhouden, where none of those fields are filterable at the mutation level.
3. Take the date from Mollie and manually scan all transactions within plus or minus three days.
4. Find the transactions with the matching amount and open them one by one.
5. Pull the order number from inside the transaction and match it with the chargeback. Luckily, it was embedded in the description from the original payment.
6. Find the correct transaction and create a closing mutation.

Why I did it manually first

One case does not sound terrible.

Maybe 15 minutes.

Depending on how many chargebacks you have.

But the real point was not to save one case.

The point was to understand the logic well enough to automate it properly.

And I am not doing this again.

Neither is the client.

What came out of it

I turned that manual logic into an n8n workflow that finds the right payments and creates the mutation automatically.

Workflow stats:

• 99% accuracy
• 90% of documents closed automatically

That was worth it.

Sometimes the fastest way to automate something is to suffer through it once and map every decision point properly.

If you want the full breakdown, the case study is here:

End-to-End Chargeback Automation for Mollie and e-Boekhouden